訪談報導👉 Hank Yu (apacentrepreneur.com)

自由系統創辦人俞伯翰（Hank Yu）受邀於《APAC Entrepreneur》－10 Most Visionary CEOs Reshaping Taiwan's Business Landscape in 2024分享自身企業創新策略。自由系統成立於2008年，專注於提供資訊科技解決方案與託管服務，以協助企業實現數位轉型。此次訪問不僅是對Hank一直以來所秉持的企業理念及目標，也是對自由系統團隊持續努力的肯定。

自由系統服務多年以來，始終貫徹著組織價值－主動取得信任、追求高標準。除了積極與國際原廠夥伴合作，取得市場信任，更從客戶的角度出發，提供客製化的一站式IT託管服務，打造良好口碑。Hank認為，在自己所選擇的就業領域中，應保有誠信原則及為人服務的精神，而服務精神的精髓在於「主動解決客戶的問題」。如此創新精神，讓公司在市場上取得信任，證明自己是值得信賴的合作夥伴。

應對快速演進的市場趨勢，自由系統亦不斷挑戰既有模式和傳統觀念，確保自身能夠持續站在市場變化的最前沿，以穩健服務品質。於此，我們不僅持續維持、增加與國際領導品牌的軟硬體廠牌，如：Microsoft、Google、Veeam、Check Point等的合作關係，更透過洞察與仔細分析市場服務空缺，致力於提供更全方位的服務，擴大服務範圍至涵蓋訂閱型設備、雲端解決方案、資訊安全管理、一次性專案型服務等領域。透過這樣的創新模式，能夠更積極有效地協助客戶解決問題，為企業創建更高效的 IT環境，減輕成本並提升工作效能。Hank更對此進一步闡述了公司追求卓越的理念：「當認為自己已經夠好時，成長就會停止。」據此，自由團隊的專業知識與技術也在在持續發展的資訊環境中與時俱進，提供客戶頂尖卓越服務。

自由系統的創新策略得以成功，仰賴於客戶及廠商多年來給予我們的信任與支持。以此為基石，我們將持續堅持使命及理念，不只專注於產品本身，更從客戶的角度提供服務，洞察並彌平市場需求。「我們相信資訊科技應該隨手可得，如此才能挑戰未知世界的各種可能」，自由系統自2023年開始，從亞洲展開海外布局，期許未來能進一步將服務擴展至歐洲和北美。日後亦會繼續堅持使命和理念，運用資訊力為企業賦能。

至Hank Yu (apacentrepreneur.com)閱讀訪談全文

《APAC Entrepreneur》Hank Yu: A Spirit of Service that Puts Clients at the Center of Success Story

Building Trust through Service Excellence

Like many startups, one of the initial challenges for the company was gaining trust from the market. Additionally, corporate clients in Taiwan at the time did not fully appreciate the value of professional IT services. In response to these challenges, the company invested a lot in educating clients, and strengthening their IT expertise while providing services beyond clients’ expectations.

With increased client base and resources, the next step for the company was recruiting more talent and investing in better management of software. Partnering with international hardware and software companies, obtaining their service qualifications, and consequently receiving more referrals was also a major strategic initiative that helped the company gain trust in the market.

Success is often measured by the size of the client, yearly revenue, and profits, and goals are set accordingly. However, for Freedom Systems, pursuing excellence and the provision of quality services that add real value for clients has always been the top priority. “When we could promptly and professionally resolve client issues, our reputation improved, fostering a positive word-of-mouth effect,” explains Hank Yu.

When asked about the ingredients of a strong team, Hank Yu points out clear and honest communication, trust among team members, smooth collaboration, creativity (thinking beyond boundaries) and desire for excellence as important elements. For Hank Yu, having a creative mind that challenges existing patterns and traditional concepts is the key to avoiding missing out on opportunities. On complacency, he says, “When you think you are good enough, growth stops.” He further elaborates on the company’s philosophy of excellence by saying, “We uphold the philosophy of pursuing high standards, constantly surpassing ourselves, and raising the standards of how we review matters and processes and the quality of service, thereby challenging the limits of growth.”

Recipes of a Productive Entrepreneur

Running a competitive company in the most efficient manner demands a fit mind and body. Hank Yu takes this seriously and invests heavily in it not just for him but for the rest of the team as well. His hobbies of reading, exercising, and practicing martial arts enabled him to maintain good mental and physical stamina to carry out his responsibilities in the most efficient way.

With the belief that fit mental and physical health creates the most productive team, Freedom Systems encourages employees to find a good work-life balance by providing work flexibility, software and other resources for remote work arrangement. Additionally, they offer a sabbatical leave program. This allows them to rest and recharge.

We live in an era where lack of opportunity is not the challenge, but figuring out which specific field to choose. Hank Yu believes that an aspiring entrepreneur should pick a field where they are willing to work hard and remain dedicated. But most importantly, to succeed in the most genuine manner, one must have the spirit of serving people. This has been the story of Hank Yu and his company. It is the willingness to help and create values that make the company succeed in the market. The essence of a spirit of service he explains is “proactively solving clients’ problems.” Hence, team training to think from the client’s perspective to understand their real issues, and not just consider the company’s own interests, is a major investment for the company.

Poised for Further Expansion

Having proven in Taiwan as a reliable partner, Freedom Systems, under the leadership of Hank Yu, aims to become a world-class IT service company. Starting with Asia, service expansion to Europe and North America is on the roadmap of the company. “We are currently making strides towards this goal, starting from Asia,” says Hank Yu.

Today, the company has positioned itself in the market as an expert in the evolving IT landscape to provide the necessary knowledge and services for clients who want to take advantage of the latest technologies and know-how. With a mission statement of “We believe that information technology should be easily accessible, enabling us to embrace the endless possibilities of the uncharted world,” Freedom Systems with its hands-on implementation knowledge is making a valuable impact for its clients. Hank Yu is optimistic about the future of the company if they continue to stick by their mission and philosophy and remain dedicated to the clients.